Shipping policy
Effective from: June 2025 · Last updated: September 2026
Once your purchase is complete, you will receive a confirmation email and our team will begin preparing your order. If the estimated delivery time for your region has passed and you still have not received your order, contact us at info@caracasmerch.com with your order number and we will resolve it promptly.
1. Processing time
All orders are prepared and dispatched within 1 to 4 business days of payment confirmation. You will receive an email with your tracking number as soon as the package ships.
Business days exclude weekends and public holidays. Orders placed during a weekend or holiday begin counting on the next business day. During product launches and peak periods this window may extend; see section 10.
Fulfillment centers. We ship from fulfillment centers located in the United States and Europe. The center assigned to your order depends on the destination and inventory availability, and may change without prior notice. This does not affect the prices or timeframes stated in this policy.
Orders containing multiple items may ship in more than one package, potentially from different centers, and arrive on different dates, at no additional cost to you. If you receive a partial shipment, the rest of your order is traveling separately and will have its own tracking number.
2. Shipping costs and delivery times
Total estimated delivery time is the processing time plus the transit time listed below. All times are in business days.
United States
Standard (5 to 10 business days transit): $7 USD
Express (3 to 5 business days transit): $25 USD
Free standard shipping on orders of $75 USD or more
Canada
Standard (9 to 14 business days transit): from $7 USD
Free shipping on orders of $75 USD or more
Spain and Europe
Standard (9 to 14 business days transit): from $7 USD
Free shipping on orders of $75 USD or more
Rest of the world
Standard (9 to 15 business days transit): from $7 USD
Free shipping on orders of $75 USD or more
Some destinations have their own flat rate due to local logistics: Venezuela $10 USD, Chile $15 USD, Costa Rica $20 USD, Peru $30 USD.
The exact rate for your order depends on destination country, total weight and the service you select, and is shown at checkout before you confirm the purchase. Additional services not listed here may appear at checkout, with their cost and timeframe shown at that point.
All timeframes stated in this policy are estimates based on our carriers' historical performance and do not constitute a guarantee of delivery on any particular date.
3. Destinations we ship to
We currently ship to the following destinations: United States, Spain, Canada, United Kingdom, Australia, Bulgaria, Albania, Algeria, Argentina, Austria, Bahrain, Belgium, Belize, Bermuda, Cape Verde, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Georgia, Germany, Greece, Greenland, Guam, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kuwait, Latvia, Lebanon, Mexico, Montenegro, Morocco, Netherlands, New Zealand, Nigeria, Norway, Poland, Portugal, Puerto Rico, Peru, Qatar, Saudi Arabia, Sweden, Switzerland, Turkey, United Arab Emirates.
If your destination does not appear on this list, email us at info@caracasmerch.com before placing your order.
This list may change at any time based on carrier availability and applicable legal restrictions. The list of destinations available at checkout prevails over this enumeration.
4. Destination restrictions and sanctions compliance
Caracas Merch LLC is a company incorporated in the United States and is subject to United States export control and economic sanctions laws, including those administered by the Office of Foreign Assets Control (OFAC) of the United States Department of the Treasury.
We do not ship to territories subject to embargo or comprehensive sanctions, or to individuals or entities included on restricted party lists. By placing an order, you represent that you do not reside in such territories, that you do not appear on any restricted party list, and that you are not purchasing our products on behalf of a person or entity that does.
Caracas Merch reserves the right to cancel any order whose destination, recipient or payment method is subject to such restrictions, even after payment has been confirmed. In that case, the amount will be refunded in full to the original payment method.
5. Order verification
To protect our customers and prevent fraud, some orders may require additional verification before being dispatched. In those cases we may contact you to confirm ownership of the payment method or the accuracy of the shipping address.
The processing time stated in section 1 begins once that verification is complete. If we receive no response within 5 business days of our request, we may cancel the order and refund the amount in full to the original payment method.
6. Transfer of risk and delivery confirmation
Risk of loss, theft or damage to the products transfers to the buyer at the moment the carrier confirms delivery to the address provided at checkout. Caracas Merch bears the risk during transit, up to that moment.
Delivery confirmation may include tracking information, photographs, date and time stamps, and recipient signature, depending on the carrier and destination.
Signature on delivery. Orders with a value above $150 USD may require the recipient's signature at the time of delivery. If no one is available to sign, the carrier will leave a notice with instructions to reschedule delivery or collect the package. If the package is not claimed within the carrier's timeframe, section 8 applies.
Package forwarding services and international mailboxes. If you choose to receive your order at the address of a package forwarding service, international mailbox, freight agent or any intermediary other than the final recipient, risk transfers at the moment of confirmed delivery to that address. Caracas Merch assumes no responsibility for what happens to the package from that point onward, including loss, damage, delays, second leg customs charges or the intermediary's failure to perform.
As a general rule, we do not issue refunds, store credit or reshipments for orders confirmed as delivered by the carrier. This includes packages that are:
- Stolen after delivery (known as "porch piracy").
- Delivered to a neighbor, building reception or safe location by the carrier.
- Reported as lost after a delivery confirmation issued by the carrier.
- Delivered to an incorrect address due to an error in the shipping information provided by the customer at checkout.
However, we review each case individually. If your tracking shows the package as delivered but you have not received it, email us at info@caracasmerch.com within 7 calendar days of the confirmed delivery date and we will open a formal claim with the carrier on your behalf.
If the carrier approves the claim, we will reship the item if inventory is available, or issue store credit for the full value of the item.
While we handle the claim, we recommend that you:
- Check with neighbors or building management.
- Verify whether the carrier left the package in a safe location or alternative mailbox.
- File a police report if you believe the package was stolen.
- Contact your home or renter's insurance, if applicable.
7. Incorrect shipping addresses
It is the customer's sole responsibility to verify that the shipping address entered at checkout is correct and complete before finalizing the purchase, including apartment number, postal code and contact details.
Caracas Merch is not responsible for orders shipped to an incorrect or incomplete address provided by the customer, and will not issue refunds, store credit or reshipments in these cases, except as provided in section 8 when the package returns to our facility.
If you realize you entered an incorrect address, contact us immediately at info@caracasmerch.com. We will do our best to correct it if the order has not yet been dispatched, but we cannot guarantee changes once the order is in process.
8. Refused, unclaimed or returned packages
On international shipments, some carriers and customs authorities require the recipient to respond to a notice, submit documentation or collect the package at an office within a set timeframe. It is the customer's responsibility to act on those notices.
A package may be returned to our facility when the customer refuses delivery, does not claim it within the carrier's timeframe, does not respond to customs notices, or provided an incorrect or incomplete address.
In these cases:
- We will contact you as soon as we receive the package back.
- You may request a reshipment, covering the cost of the new shipment.
- If you prefer not to receive it, we will issue store credit for the value of the items, less the costs actually incurred: outbound shipping, return shipping, and any customs duties and import taxes we paid on your behalf under section 11 that are not recoverable. If your order benefited from free shipping by exceeding the promotional threshold, the actual cost of the waived shipping will likewise be deducted.
- If the package is destroyed, seized or discarded by customs or the carrier before returning to us, we will not be able to issue a refund, credit or reshipment.
Orders paid with Klarna are governed by the "Purchases made with Klarna" section of our Refund Policy.
9. Cancellations
If you wish to cancel an order, email us at info@caracasmerch.com as soon as possible.
Cancellations apply only to orders that have not yet been processed or dispatched. Cancellations approved before dispatch are refunded in full to the original payment method.
Once an order has been prepared and handed to the carrier, it cannot be cancelled and the shipping address cannot be modified. In that case, the customer must wait for delivery and, if applicable under our Refund Policy, request a return.
10. Delays and the estimated nature of timeframes
During special launches (Drops), Black Friday, the holiday season and other peak periods, processing and shipping times may extend beyond standard timeframes. We will do our best to communicate these delays in advance.
The timeframes stated in this policy are estimates and do not constitute a contractual guarantee of delivery on any particular date. Caracas Merch does not assume liability and does not offer compensation, discounts or refunds for delays arising from high demand, carrier congestion, customs holds, weather conditions, strikes or other factors outside our reasonable control.
A delivery delay does not in itself constitute grounds for cancellation once the order has been dispatched. If your order is intended for a specific date, we recommend selecting a faster shipping service and ordering with sufficient lead time.
11. Customs and import duties
Caracas Merch covers export taxes, customs duties and import taxes on your order. The price you see at checkout is the final price: you will not be asked to pay additional charges when your package arrives.
In the rare event that the carrier or your country's customs authority requests an additional payment related to your order, do not pay it. Email us at info@caracasmerch.com with your order number and a photo of the notice, and we will take care of resolving it with you.
This coverage does not include fines, storage charges or penalties arising from the recipient failing to act on customs notices or to collect the package within the timeframe indicated by the carrier, as set out in section 8. It also does not include charges generated by a second shipping leg when the package is delivered to a forwarding service or international mailbox, as set out in section 6.
12. Limitation of liability
Caracas Merch will not be liable for damages, losses or delays caused by factors outside our control, including but not limited to: carrier errors, weather conditions, strikes, customs holds, legal or regulatory restrictions, natural disasters, armed conflict, pandemics or force majeure events.
In no event shall Caracas Merch's liability for shipping related issues exceed the value of the original item purchased. In particular, Caracas Merch will not be liable for indirect or consequential damages arising from a delay or failed delivery, including the loss of an occasion, event or date for which the product was purchased.
Some jurisdictions do not allow the exclusion or limitation of certain liabilities. In those jurisdictions, the above limitations will apply only to the maximum extent permitted by law.
13. Sender
All orders are shipped under the name:
Caracas Merch LLC
6966 NW 116th Ct
Doral, FL 33178
United States
The sender shown on your package label may correspond to the fulfillment center that dispatched it. The address for authorized returns is the one stated in our Refund Policy; do not send returns to any other address without having received instructions from us.
Questions about your shipment? Email us at info@caracasmerch.com with your order number, we respond within a maximum of 2 business days.