Todo lo que necesitas saber antes de recibir tu orden.
SHIPPING
Where do you ship from?
We ship our products from the United States and Europe, depending on the final destination of your order.
This structure allows us to optimize delivery times, reduce customs costs in certain countries, and provide a more efficient service.
Do you ship internationally?
Yes. We offer international shipping to multiple countries across the Americas and Europe.
If your country appears as available at checkout, it means we can ship to your location without any issues.
How long does it take for my order to arrive?
Estimated delivery time is 5 to 12 business days (excluding weekends), depending on the destination country and city.
Once your order has been processed, you will receive updated information along with a tracking number to monitor your shipment in real time.
Do I have to pay customs duties or import taxes?
Caracas Merch assumes responsibility for any unexpected customs duties or import taxes that may arise during the delivery process.
If you receive a notification requesting additional payment, please contact us immediately at info@caracasmerch.com and our team will take care of resolving it.
Our goal is to ensure your experience is clear, secure, and free of hidden costs.
PRODUCT & SIZING
Are the garments unisex?
Most of our pieces are designed with a unisex fit, meaning they can be worn by anyone.
We recommend reviewing the size guide before completing your purchase to ensure the best fit.
How do I know my size?
Each product includes a detailed size guide with specific measurements to help you choose the right fit.
We recommend selecting your usual size. Most of our pieces feature an oversized or boxy fit.
What type of quality do you offer?
We work with carefully selected materials and high-quality production processes to ensure durability, comfort, and a premium finish.
Our focus is to create pieces that maintain their shape and color over time.
Are the pieces limited edition?
Many of our drops are produced in limited quantities. Once sold out, they do not always return to inventory.
We recommend securing your piece while it’s available.
EXCHANGES & RETURNS
Do you accept returns?
Yes. We accept returns within 14 days of delivery, provided the product is unused, in its original condition, and with its original packaging intact.
Please note that items marked as “All sales are final” in the product description are not eligible for returns or exchanges.
You may contact us at info@caracasmerch.com to initiate the return process.
Can I exchange my size?
Yes, exchanges are subject to inventory availability.
However, items labeled “All sales are final” are not eligible for exchanges.
We recommend contacting us as soon as possible to begin the process. You can reach us at info@caracasmerch.com.
Who covers the return shipping cost?
The customer is responsible for return shipping costs in voluntary returns.
In the case of a confirmed error or defect, we will cover the corresponding shipping costs.
How long does the refund take?
Once the return has been received and verified, the refund will be processed within approximately 5 to 7 business days to the original payment method.
MY ORDER
Can I change my shipping address after placing my order?
If you need to update your shipping address, please contact us as soon as possible at info@caracasmerch.com.
Once the order has been processed, we are unable to modify the delivery information.
How can I modify or cancel my order?
If you wish to modify or cancel your order, please contact us as soon as possible at info@caracasmerch.com
Once the order has entered production or the shipping process, changes or cancellations are no longer possible.
When is my order processed?
Orders are processed within 1 to 4 business days before being shipped.
You will receive a notification once your order has been dispatched.
I haven’t received an order confirmation. What should I do?
After completing your purchase, you should receive an automatic confirmation email.
If you can’t find it, please check your spam or promotions folder.
If the issue persists, contact us at info@caracasmerch.com with the name and email address used for the purchase, and we’ll assist you promptly.
My order arrived incomplete or incorrect. What should I do?
If you received an incorrect item or if something is missing from your order, please contact us within 48 hours of delivery.
Include your order number and clear photos of the package received.
You can reach us at info@caracasmerch.com and our team will assist you promptly.
My product arrived damaged. What should I do?
If you receive a defective or damaged product, please contact us within 48 hours of delivery and provide photographic evidence.
Our team will review the case and arrange an appropriate solution.
You can reach us at info@caracasmerch.com
ABOUT THE BRAND
Is Caracas Merch based in Venezuela?
No. We are an international brand inspired by Caracas.
We operate from the United States and Europe, which allows us to offer efficient shipping and reliable global service.
Are the products original?
Yes. All products are official designs produced under the creative direction of Caracas Merch.
Where can I see reviews?
Verified reviews are available here.
How can I collaborate with the brand?
If you would like to collaborate or submit a proposal, please contact us at info@caracasmerch.com with detailed information about your idea or partnership.
Still have questions?
Write to us at info@caracasmerch.com